Beep Assist offers technology to support independent living helping customers stay in their homes safely, including Lifeline systems with 24-hour monitoring through a monitoring response centre.
We are changing our monitoring response centre and any customers with a Lifeline system will need it reprogramming to the new monitoring response centre. We’re sending out a letter in the next two weeks with details on how to do this. If you are a customer with us, or you care for someone who is, please follow the instructions in the letter when you receive it. Your system must be updated by the end of the year to make sure it’s still fully operational.
We want to reassure our customers that there will be no difference in payment or the service you receive as a result of this change. Neither the Beep Assist team or our new provider will ask you to re-validate your payment information but you will be asked to confirm your name and address. If anyone does request this information from you, please hang up and contact Beep Assist directly on 0333 999 7430. We would always rather you terminate a genuine phone call in error than put yourself at risk, so if you’re ever in doubt it’s always safer to call us to confirm the call is genuine.
If you have any questions, or you haven’t received a letter by the end of October, please contact the Beep Assist team on 0333 999 7430 so we can look into this for you. We’re also happy to help our customers with the reprogramming process if needed – feel free to reach out and let us know if you’d like our support.